Shipping Policy

Definitions

For the purposes of this Disclaimer:

● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to SA VIBE SDN BHD.

● “Goods” refers to the items offered for sale on the Service.

● “Orders” means a request by You to purchase Goods from Us.

● “Service” refers to the SA VIBE SDN BHD, accessible from sa-vibe.com.

● “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Shipping Policy

At SA VIBE SDN BHD, we are committed to delivering your yoga equipment, yoga wear, yoga mats, and wellness products in a timely and reliable manner. This Shipping Policy outlines important information regarding our shipping procedures, delivery timeframes, and service coverage.

By placing an Order through our Service, You agree to the terms outlined in this Shipping Policy.

Shipping Coverage

SA VIBE SDN BHD currently provides shipping services exclusively within Malaysia.

We are pleased to serve customers throughout Peninsular Malaysia, Sabah, and Sarawak, subject to courier service availability and delivery coverage.

At this time, We do not offer shipping to destinations outside Malaysia.

International Shipping

International shipping services are not available.

Orders can only be delivered to addresses located within Malaysia. Any Order containing a delivery address outside Malaysia may be declined, cancelled, or rejected at Our discretion.

We continuously evaluate our services and may expand our shipping coverage in the future. Any updates will be reflected on our website.

Shipping Fees

We are pleased to offer FREE SHIPPING on all Orders placed through our Service.

There are no shipping charges applied to purchases made through our website, regardless of order value, product category, or delivery location within Malaysia.

Customers can enjoy a transparent shopping experience without additional delivery costs.

Order Processing

Orders are processed after successful payment verification.

Our team works diligently to prepare and dispatch Orders as efficiently as possible. Processing times may vary depending on order volume, product availability, public holidays, weekends, or other operational requirements.

Customers will receive confirmation once their Order has been successfully processed and prepared for shipment.

Delivery Timeframe

The estimated delivery timeframe for Orders is within seven (7) business days from the date the Order has been successfully processed.

While many Orders may arrive sooner, customers should allow up to seven business days for delivery.

Delivery timeframes are estimates only and may vary due to factors beyond Our reasonable control, including:

  • Courier service schedules
  • Weather conditions
  • Public holidays
  • Peak shopping periods
  • Natural disasters
  • Transportation disruptions
  • Regional delivery limitations

We appreciate Your patience and understanding should unexpected delays occur.

No Overnight Delivery

SA VIBE SDN BHD does not provide overnight shipping or next-day delivery services.

All Orders are processed according to our standard delivery schedule and shipped using available courier services.

Customers seeking expedited, same-day, or overnight delivery options should note that such services are currently unavailable.

Delivery Address Requirements

Customers are responsible for providing accurate and complete shipping information at the time of purchase.

This includes:

  • Full recipient name
  • Complete delivery address
  • Valid contact number
  • Any additional delivery instructions where applicable

Incorrect or incomplete information may result in delays, unsuccessful delivery attempts, or order processing complications.

Customers are encouraged to carefully review all shipping details before submitting an Order.

Delivery Attempts

Courier providers may make delivery attempts according to their internal procedures.

If a delivery cannot be completed due to recipient unavailability, inaccessible premises, or incorrect address information, additional delivery arrangements may be required.

Customers should ensure that someone is available to receive the shipment at the designated delivery address whenever possible.

Tracking Information

Where available, shipment tracking information may be provided after an Order has been dispatched.

Tracking details allow customers to monitor delivery progress directly through the courier’s tracking platform.

Please note that tracking updates are managed by third-party courier providers and may not always reflect real-time delivery status.

Delayed Deliveries

While We strive to ensure timely delivery, delays may occasionally occur due to circumstances beyond Our control.

Examples include:

  • Severe weather conditions
  • Transportation disruptions
  • High seasonal demand
  • Courier operational issues
  • Government restrictions or regulations
  • Public emergencies

SA VIBE SDN BHD shall not be held responsible for delivery delays caused by external factors that are outside Our reasonable control.

Lost Shipments

If You believe Your shipment has been lost during transit, please contact Us as soon as possible.

Our customer support team will work with the courier provider to investigate the matter and provide updates whenever available.

Customers should provide relevant order details to assist with the investigation process.

Damaged Deliveries

If You receive a package that appears visibly damaged upon arrival, please inspect the contents carefully and notify Us promptly.

Providing photographs and details of the package condition can help expedite the review and resolution process.

We are committed to assisting customers and addressing shipping-related concerns fairly and efficiently.

Changes to This Shipping Policy

SA VIBE SDN BHD reserves the right to update, amend, or modify this Shipping Policy at any time without prior notice.

Any revisions will become effective immediately upon publication on the Service.

Customers are encouraged to review this Shipping Policy periodically to remain informed about our current shipping practices.

Contact Us

If You have any questions regarding this Shipping Policy or require assistance with an Order, please contact Us:

SA VIBE SDN BHD
Website: sa-vibe.com
Business: Yoga Equipment, Yoga Wear, Yoga Mat

We appreciate Your trust in SA VIBE SDN BHD and look forward to supporting Your wellness journey with quality yoga products delivered throughout Malaysia.