Welcome to SA VIBE SDN BHD. We are committed to ensuring customer satisfaction and providing a positive shopping experience. This Return & Refund Policy outlines the terms and conditions regarding returns, refunds, and order cancellations for purchases made through our website.
Definitions
For the purposes of this Return & Refund Policy:
- Company (referred to as “the Company”, “We”, “Us”, or “Our”) refers to SA VIBE SDN BHD, located at NO.12 JALAN TASIK INDAH 1/4 TAMAN TASIK INDAH 86000 KLUANG JOHOR.
- Goods refer to the yoga equipment, yoga wear, yoga mats, and related products offered for sale through our website.
- Order means a request made by You to purchase Goods from Us.
- Service refers to the website operated by SA VIBE SDN BHD.
- You refers to the individual purchasing Goods from the Service.
Return Eligibility
We want You to be completely satisfied with Your purchase. If You are not fully satisfied with the Goods You have received, You may request a return within thirty (30) days from the date of delivery.
To be eligible for a return, the following conditions must be met:
- The return request must be submitted within 30 days of receiving the Goods.
- The Goods must be unused, unworn, and in their original condition.
- The Goods must be returned with all original packaging, tags, labels, accessories, and documentation included.
- The Goods must not show signs of misuse, alteration, damage, or excessive handling beyond what is necessary to inspect the product.
We reserve the right to inspect returned Goods before approving a refund.
Return Process
To initiate a return, please contact our customer support team using the contact details provided below.
When contacting Us, please provide:
- Your order number
- Your full name
- A description of the item(s) being returned
- The reason for the return
- Any supporting photographs if applicable
Our team will review Your request and provide further instructions regarding the return process.
Refund Policy
Once the returned Goods are received and inspected, We will notify You regarding the status of Your refund request.
If the return is approved:
- The refund will be processed using the original payment method used for the purchase.
- Refund processing times may vary depending on the payment provider or financial institution.
- The refunded amount will reflect the value of the approved returned Goods.
We strive to process approved refunds as quickly as possible after the returned Goods have been received and verified.
Damaged, Defective, or Incorrect Items
If You receive an item that is damaged, defective, or incorrect, please contact Us as soon as possible after receiving Your order.
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
Our team will review the information provided and work with You to resolve the matter promptly.
Order Cancellation Policy
Customers may request to cancel an order within twelve (12) hours of placing the order.
To request a cancellation, please contact Us immediately using the contact information provided below. Cancellation requests should include:
- Order number
- Customer name
- Date and time of purchase
If the cancellation request is received within the 12-hour cancellation period and the order has not yet entered processing or fulfillment stages, We will make every reasonable effort to cancel the order and issue the appropriate refund.
Requests received after the 12-hour cancellation period may not be eligible for cancellation.
Exchange Requests
Customers wishing to exchange a product for a different size, color, or variation may contact Us for assistance. Exchange requests are subject to product availability and review by Our customer support team.
Inspection and Approval
All returned Goods are subject to inspection upon receipt. We reserve the right to approve or deny any return request if the returned Goods do not comply with the conditions outlined in this policy.
Our goal is to ensure fairness and maintain the quality standards expected by all customers.
Changes to This Policy
We reserve the right to modify, update, or replace this Return & Refund Policy at any time without prior notice. Any changes will become effective immediately upon being posted on the website.
Customers are encouraged to review this policy periodically to stay informed about any updates.
Contact Information
If You have any questions regarding this Return & Refund Policy, please contact Us:
SA VIBE SDN BHD
Address: NO.12 JALAN TASIK INDAH 1/4 TAMAN TASIK INDAH 86000 KLUANG JOHOR
Email: sa-vibe@outlook.com
We appreciate Your trust in SA VIBE SDN BHD and thank You for choosing our yoga equipment, yoga wear, and yoga mat products.